
Front Desk, Back Office — We've Got You Covered.
MD Agility is a complete operational solution for medical reception—handling calls, scheduling, administrative workflows, and communication with precision, consistency, and care.
No hiring. No training. No coverage gaps.
Just reliable medical administration support—every day.
Inconsistent reception coverage leads to lost patients and operational strain.
Missed calls, delayed responses, and overwhelmed staff impact both patient experience and clinic performance. Relying solely on in-house teams to maintain consistent, high-quality coverage is increasingly difficult and costly.

A complete operational solution, not warm bodies.
Staffing agencies hand you people. We hand you outcomes.
The problem with staffing
Agencies drop people in. You train them, manage them, cover their absences, and run quality control yourself. The work never really leaves your desk.
The MD Agility solution
We learn your practice end to end, build your protocols, and deliver trained Medical Receptionists who execute them every business day. We manage them. You see the results.
The relief
Never recruit, hire, train, supervise, cover sick days, or chase quality again. One partner, one invoice, one team that runs your front desk for you.
Up and running in as little as 4 weeks.
One trained team, every front-desk workflow, fully HIPAA compliant.
- Fully managed, medical office administrators
- Seamless integration into your EMR/EHR and workflows
- Live patient call answering—no voicemail, no missed opportunities
- Direct appointment scheduling inside your system
- Insurance eligibility, benefits, and health card verification
- Referral coordination, prior authorizations, and follow-ups
- Prescription refill and call triage handled by experienced MOAs
- Patient intake, registration, and ongoing communication
- Inbound and outbound fax and administrative management
- Bilingual English & Spanish support
One team. Every workflow. No gaps.
The experience behind the operations.
MD Agility was built by Nitza Shamiss, who has over 13 years of experience supporting medical clinics across North America. Having worked with more than 350 physicians, she understands the day-to-day operational challenges that practices face—from staffing gaps to inconsistent front desk performance.
MD Agility was created to solve those challenges with a fully managed, reliable solution. Today, it serves as the operational backbone for clinics looking to improve efficiency, enhance patient experience, and eliminate the stress of managing their front desk.
Every reception workflow, handled.
14+ HIPAA-compliant medical back-office services, pick what your practice needs.
Medical Answering Service
Live, HIPAA-compliant medical receptionists answering every patient call.
Inbound/Outbound Patient Calls
Inbound triage and outbound recalls, reminders, and follow-ups handled end-to-end.
Appointment Scheduling
EMR/EHR-credentialed schedulers booking directly into your live calendar.
Insurance Verification
Eligibility, benefits, and patient-responsibility estimates posted before every visit.
Prior Authorization
Pre-auths submitted, followed up daily, and appealed when denied.
Drug Prior Authorization
Medication prior auth workflow with payors and pharmacies, documented in your EMR/EHR.
Built for every reception and administrative workflow.
From the first ring to the closed loop, every task your front desk and back office runs, handled by a HIPAA compliant team.

Our Medical Receptionists hold post secondary education in healthcare related fields, college and/or university. HIPAA compliant, with over ten years serving North American practices.
Live Answering
Medical receptionists answer every call in seconds, no voicemail, no missed patients.
EMR/EHR Scheduling
Appointments booked directly inside your EMR/EHR, no double-entry, no conflicts.
Insurance Verification
Real-time eligibility, benefits, copay, and deductible, verified before the visit.
Bilingual Coverage
Native English and Spanish receptionists, every patient feels understood.
Prior Authorizations
Submission, follow-up, and approval tracking, 36-hour average turnaround.
- ✓Tone & empathy
- ✓HIPAA verification
- ✓Resolution achieved
Quality Assurance
Every call reviewed by our team against a HIPAA-aligned scorecard.
Helping practices run smoother, faster, and with less administrative stress.
“With MD Agility's assistance we have been able to find efficient and effective ways of utilizing virtual medical office assistants to support scanning and other administrative duties that have created ease and flow in our office. The onboarding process was amazing. Working with the staff to understand how our offices works and what our workflows are and how this could be integrated with a virtual assistant was impressive and seamless.”
“MD Agility provided me a sigh of relief and confidence that I could carry on doing my job. Human factor of diligence and accountability with the administrative support was almost vanishing. I needed this to connect with my patients who would feel safe and heard when they called. I rely on their kind human voices, for my little vulnerable patients and their Families.”
“MD Agility has been an outstanding addition to our clinic, providing consistent and reliable support that makes a real difference in our day-day operations. Their ability to handle bookings, manage daily tasks, and keep things organized is truly impressive. They are dependable, kind, and incredibly hardworking. Their presence has become a vital part of our team, and we are very truly grateful for everything they do.”
“I have had such a positive experience working with MD Agility. The staff are consistently professional, kind and easy to work with, which makes a meaningful difference in day-to-day flow of my practice. Their booking support and scheduling have been seamless and reliable, allowing me to focus more fully on patient care. Communication has always been clear and timely. I feel supported, and any questions or changes are handled quickly and efficiently. MD Agility has had a significant impact on my practice by bringing organization, ease, and confidence to how things run behind the scenes.”
“MD Agility stands out for its ease of use – their service delivery minimized the learning curve in early day of the service, allowing us to focus on patient care rather than administrative hurdles, particularly during stressful times. The reliability of their services ensures that our clinic runs smoothly without disruptions, which is critical in fast-paced medical environment. MD Agility contributes positively to patient care by streamlining administrative processes, reducing wait times, and improving overall efficiency in managing patient interactions. Their solutions is to maintain a high standard of care, which is a top priority for our clinic.”
“From the outset, MD Agility's onboarding process was smooth, thorough and well organized which made the transition to their services straightforward and low stress. Their team has consistently been extremely responsive and easy to communicate with. They have worked closely with us to develop solutions tailored to our specific clinic workflow and operational needs. One of the biggest impacts on our practice has been our ability to operate efficiently with a fully remote administrative team. This has significantly reduced administrative burden while maintaining excellent scheduling, communication, and overall clinic organization.”
“MD Agility has done outstanding work for our facility. Their functional expertise and attention to detail were invaluable. The staff were quick to understand objectives as well as priorities and make positive, quality contributions. They are always reachable and responsive at all times.”
“Throughout our engagement, MD Agility has consistently demonstrated a high level of professionalism, reliability and efficiency. Their team has handled patient calls with exceptional care and attention, ensuring every interaction reflects positively on our practice. Their ability to provide thoughtful and effective solutions has significantly enhanced our overall operational workflow. MD Agility has exceeded our expectations in every aspect. Their dedication to excellence and commitment to supporting healthcare providers make them a highly recommended partner for any medical practice.”
You see everything. We answer for everything.
Two pillars that separate a real operational solution from a faceless service.
Built in Quality Assurance
We conduct continuous monitoring through random call reviews, workflow audits, EMR/EHR / EHR message checks, and response time tracking. Quality is not a department. It is built into the daily operation.
Full Transparency and Reporting
Comprehensive monthly reporting with full visibility into operations: total incoming and answered calls, hold times, call durations, and daily productivity metrics. So your clinic can make data driven decisions.
No Contracts. Just Results.
We do not believe in locking clinics into long term agreements. We earn your business through consistent, high quality service, every business day of the year.
Book a Discovery CallLess Front Desk Stress. More Time for Patient Care.
Book a quick 20-minute call to discover how MD Agility can seamlessly support your clinic's reception and administrative needs.

